SOLUTIONS

What product do I need?

Go to the Dirty Dozen for the answer to most problems.

How much product will I need? Your answer can usually be found in FAQ.

Under contract service you have a form you can fill out for us to get back to you by email. Problem? Tell Us.

When you click on Purchase Products you can see pictures and more information with prices.

We want to give you some ideas of questions and how we can direct you to your answer.

Subject: Product inquiry

Hi. I had a septic system backup...1st floor toilet overflowed big time on floor (linoleum) and partially on basement wall & floor (concrete). Bathroom floor is part of basement ceiling. I've used a variety of products; however, the odor far outlasts any product's effectiveness. The odor wafts throughout the house. Do you have a product to eliminate the odor problem permanently?

Thanks, Walt

Yes, because our products have no odor of their own, not a cover up.B.O.S.S. kills bacteria and you can see it working.Germ Doc™. Is a disinfectant, deodorizer, and sanitizer. We also use NOC whenever we are dealing with concrete (anytime you have to penetrate it).Give me more information, as square footage, and I can help you more.
Subject: Question about buying your product

Dear Madam/Sir: I bought a house which is full of cat odor every where even if I already took out all carpet. I searched internet and found your product. The testimonials convince me to try your product. But I don't know what product I should buy and how much I should buy. The house is about 1500 square feet area. Do you have any store or contact in Toronto of Canada?

Thank you for your reply. Jihong

Thank you for your question, We do not have our products in stores. Assuming the carpet is still out, these are the products you would use. you did not tell us, what type of flooring was under the carpet, and if the black spots from the urine were all over or just around the edges. So, we are going to assume the worst.

This is what you would need:

Brand new pump-up garden sprayer to apply the product.
4 gallons of B.O.S.S.
2 gallons of NOC
2 gallons of Germ Doc.
5 Carpet Granule

I could help more, if I had more information.
Subject: Lawn disinfectant

I am searching for a product that I could use on the lawn, having five dogs which occupy this space, I would like to disinfect safely. We clean up daily after them, however, simply rinsing once soiled spots just does not seem to be sanitary.Can you offer some suggestions? Nick,

Read about the NOC, it even helps make the grass grow.This is what the breeders use in their dog runs and yards. Best to call me and I can give you more information and instructions.
Subject: Which product should I use?

Part 1:
Hi there --The downstairs of my house smells like mildew. It is built on slab, on the down slope of a hill. I was thinking of putting bowls of your granules out on a couple of tables, but don't know which of your products to buy. What do you suggest? Thanks - Chris,
Part 2:
Downstairs is both finished and carpeted. It just doesn't get enough light, and in the winter, we get a lot of moisture, because there is a natural spring just next door. Many thanks for your attention. Chris,

Part 1:
Is your downstairs carpeted? Is the downstairs finished or unfinished? The Germ Doc™. is for mold and mildew, We also use other products along with it. Have you had a leak? Or it just does not get enough light? The Household Packs are used in basements or downstairs.Read on these products and give me some more information and I can help you more.

Part 2:
We have a new website. I am sending you some of the pages from the new website as attachments. Use the B.O.S.S. and Germ Doc™ on carpet, and any place else you can smell mildew. As you get rid of some of the odor, you will be able to search out the rest. Use the Carpet Granule and leave on at least 5 days but no longer than 7. I would also recommend the Household Packs down there, they are good for two years as long as you follow the instructions. They pull odor and moisture. I am here, if you have more questions.
Subject: Mold/mildew in my car

My 2001 Chrysler convertible has a strong mold/mildew problem. The odor is very strong, though I can't seem to locate the source. The car has carpets and leather seats. Neither shows any visible growth. It is possible that the source of the odor is coming from the air conditioner. Will Germ Doc™ help to eliminate the actual problem, or will it just hide the odor temporarily?

Thanks for your help.Bob.

I would recommend you treat your problem as follows:

When you raise your hood, you will see the vents (intake vents) that bring The fresh air into the air conditioner. With your car running and your air on high, take the Germ Doc. and spray 10 squirts into the vent and wait 2 to 3 minutes, Then spray another 10 squirts. This should kill the mold spores in the ventilation system, thus eliminating the odor. This procedure should be repeated every 3 to 4 months, to prevent the recurrence of this problem in areas with high humidity. If there is still any odor after a few hours of running the ventilation system, then you should treat the interior of the car with the Germ Doc™ and Carpet Granules. When you use products that have no odor of their own, you are not covering up odors. You are eliminating odors!
Subject: an odor question :o)

Hi! We just moved into an apartment and it seems the prior tenants' children used their closet as a toilet....bad urine smell. We've used a variety of cleaners that seem to surface clean, but as soon as they dry, the carpet smells again. Do you have anything that will work its way down into the carpet padding? Thanks, Kim

Yes, we do, Kim.

Check out The Pet Odor Elimination Kit. The three step instructions are here. Carpet - Padding and sub flooring. We are here to help, if you have more questions.
Subject: Re: Nature's Air™

I was heating a pan of barbecued pork on a burner and got distracted. When I returned, all the liquid had boiled away and putrid white smoke was billowing all around my stove, into cabinets above and beside the stovetop. It's a nauseating, disgusting smell. We've also had a stomach flu in our household, and the smell isn't helping us get over it! I washed all the glassware in the D. W., glass shelves and insides of the one cupboard, set dishes of baking soda inside with the doors closed and checked the next day Still smells absolutely awful. I opened it to let it air out overnight and I still can't get the smell out. I haven't even tackled the cabinet above, which has boxed grocery items, i.e .teabags, crackers, etc. I'm sure I'll have to throw those things out. My question is, do you (honestly, now) think your Nature's Air™ product will work on this type of smoke odor, or is the smoke odor you talk about from cigarette smoke? I'm thinking I may need to contact my homeowners insurance agent and see if we can make a claim for smoke damage. I can't live like this. Please advise.Thank you, Melissa

Thank you for your question.

My first question, what type of pan was your food in? Yes, we can get rid of the odor, but I need to ask a few more questions.Is this a cooking odor or a chemical odor? Some times we use two products in a situation like this.What state do you live in? Are you near us in Portland, Oregon? Is there a way to talk to you on the phone? We are in the Pacific Time zone.One good thing, our products have no odor, so you are not covering up the odor.No,you do not have to throw away the food in boxes. If you would be using Germ Doc™. in your home you could get well faster. Ask if you have a question. Let me hear from you soon,
Subject: Help--can I use products on.....

My Story: My son's room was a very dark, cool, moist room where we had a lot of mold/mildew problems. His room has since been completely gutted, no more carpet, new walls, ceiling, floors, insulation, etc. in hopes that we have fixed the cause of the problem. However, in the process, the wooden bunk beds and mattresses seem to have absorbed the horrible odor of mold or mildew (even though there are no obvious signs of growth). I really do hope that I could save this furniture but if I can't get rid of that lingering smell I can't see chancing it. (My son has asthma and I would not be able to subject him to this.) After reading about your products I was hoping I could spray the wooden bed frames and underside of mattresses with the Germ Doc™. Is this product safe for wood and fibers and is this the right choice? Thank you for your consideration, Of course it means everything to me to eliminate this problem! Renee.

Yes, you can save this furniture.You would spray Germ Doc™ on the furniture and wait 10 minutes. Then with a soft cloth that has had Germ Doc™ sprayed on it, wipe all down.The second thing to do for the mattresses, take the Carpet Granules and sprinkle (heavy) on the mattress. If you need to, you can put the mattress\cover and sheets over this. You want to leave this on the mattress for 6 days. Now, turn the mattress over and do the other side. The zeolite is going to pull the odor, etc., out of the inside material.Our Household Packs would be good in his room for picking up the new construction odors and chemical smells.
Subject: product differences

Hi: What is the difference between your Pet Powder and Foot Powder? Someone gave me some Foot Powder to use on my bitch who is in heat. Does it matter that the powder is your Foot Powder rather than Pet Powder? Judith

Hi: thanks for the speedy reply. I forgot to ask: Is your product 100 % zeolite? Is anything else added? Judith

To answer your question: The Label. View the Pet Powder directions.
Yes, our zeolite is the best and 100% zeolite. Please check out our zeolite section.
Subject: NOC expiring?

Part 1:
Hi Sheryl, I bought a gallon of NOC™ two years ago and opened it up to use it today and it didn't foam at all when I sprayed it on urine stains in my concrete.

I'm wondering if (unmixed) it has a shelf life? Please let me know. Mike

Part 2:
I was using NOC™ on concrete. Do I need to use Boss first on concrete too?

Part 3:
a cat problem

Part 1:
N.O.C.™ does not foam. Go to the website and check out more information under Purchase Products. B.O.S.S. is the product that foams, and you always use B.O.S.S. first with urine problems. Then NOC™. When it is not mixed up, it will last a long time.

Part 2:
Was this a dog or cat problem?

Part 3:
Mike, we always use B.O.S.S. first when it is a cat problem, and mix the NOC™ 2 parts warm water (not HOT) to 1 part NOC. That is equal parts.I am sending you a sheet on the NOC™ as an attachment.
Subject: Mildew

Hi, My name is Marsha and I have a Question for you. I have a wooden futon and somehow the carpet got wet under one of the legs. When I moved the futon I noticed a black mark in the carpet where the leg was. I am guessing it is mildew. It is also on the bottom of the leg of the futon. It is just a small patch of mildew, what would you use for this problem?

Thank you, Marsha

Marsha, you would use the Germ Doc™ and B.O.S.S. I am sending you some extra material as an attachment. Call me if you have more questions.
Subject: Question

Hi: I have an indoor/outdoor carpet that became saturated with water. It is made from a type of plastic. It has dried and there is a definite mildew odor in the room. Can this product be applied to the carpet and take care of the odor successfully? Germ Doc™

Thanks, Chris

Chris, yes, the Germ Doc™ can take care of the problem, by spraying it on the indoor/outdoor carpet. If you have a large area, it would be easier to use a pump up garden sprayer to apply the product. It does have to be a brand new one.You did not tell me if this was glued down or not? If it is, I would also use some carpet Granule on it after it is dried. Always use fans in an area when you are working with carpet, to have plenty air circulation.I have added two attachments: Carpet Granule is made of zeolite; that is whyI am sending this page to you.