Q: What is the fastest way to find a particular product on NOGC.com?
A: Use our convenient, cross-category keyword search Quick Find feature. You can search by item number, model name or key word(s) describing the product. Also, you will find links to product categories located on the left side of your screen throughout your shopping experience.

Q: How often is the stock updated on NOGC.com?
A: We are constantly adding to our expansive collection of products.

Q: If I subscribe to the NOGC.com newsletter, will my email address remain confidential? How often will I receive the newsletter?
A: Information such as account or credit card numbers and demographic information such as zip code are used only to send orders, our company newsletter and other email promotions pertinent to the NOGC.com site.
OUR PRIVACY PLEDGE: We will never sell, rent, lend or give your name to any other business or organization for any reason. This includes email addresses! We generally send out newsletters once a month, but that may vary depending on the time of year.

Q: What shipping methods are available?
A: We currently use UPS expedited and standard delivery options.

Q: Is international shipping available? To what international destinations do you ship?
A: We currently ship to international addresses in a limited number of countries, all of which are listed in our International Shipping information.

Q: What forms of payment are accepted?
A: We currently accept Visa and Master card, personal check, money order, cashier's check, certified bank check.

Q: Can I use more than one credit card to pay for my web order?
A: No, currently we only accept one credit card number per web order.

Q: How do I know when my order has been received?
A: Once your order has been received, you will receive an email from us. This email confirms that we have received your order and it includes your order number. Keep this email for your records.

Q: How do I know when my order has been shipped?
A: Once your order has been shipped, you will receive an email through UPS Worldship giving you your tracking number and the day to expect your order. You may receive multiple emails depending on the items you selected.

Q: Can I cancel my order?
A: After you have clicked "Confirm Order," your order begins to process and you cannot make any online changes to your order. To change or cancel your order prior to shipment, you must contact customer service. Please note that most orders process quickly and can enter the shipping process within minutes. If your order has already entered the shipping process, it cannot be changed or canceled.

Q: How can I track my order?
A: You will be able to track your order with the Tracking Number in your email for your convenience. Just click on the "Track Your Order" link and you can see the status of your delivery with your order number. This feature is only available for UPS shipments.

Q: Can I ship to my office or another residential address even if it is different than my billing address?
A: While you can ship to an office or residential address other than your billing address, we must have the billing address your credit card statement goes to for your credit card to be accepted by our processors.

Q: Are the product images on your site photographs of the actual merchandise?
A: Yes, all of the product images on NOGC.com are images of our actual merchandise.

Q: During the order and shipment process, when is my credit card billed?
A: Your credit card is billed when your order is received.

Q: Do I have to pay sales tax on my online purchase?
A: NOGC.com is based in Oregon, which does not have a state sales tax at this time.

Q: Can I get a catalog of your product assortment sent to me?
A: You can only view the NOGC.com product assortment online in our web store